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At Mujeres sembrando la vida we want to give our customers a friendly, fair and comfortable shopping experience. See our internal policies in this section and learn more about them.
Contact us if you have any questions.



How it works



WMujeres Sembrando la Vida will send the products purchased by the User to the address specified by the same.

The delivery time starts from the confirmation of payment by the bank or  online payment platform.

The products will be sent and delivered to the User by third parties (hereinafter "Transport Companies"). By virtue of the foregoing, the User agrees to submit to the delivery and delivery of the products to the delivery policies of the Transport Companies themselves, which are incorporated by reference to these Terms and Conditions of Use.

The term described on the Site is an estimate. In this way, it is possible that such term changes for logistical reasons and force majeure. In the event that due to any fortuitous event or major event that may delay the delivery of the products purchased on the Site,  Mujeres Sembrando la Vida will be exempt from any responsibility at all times.

In the event that the User has not received the products within the period declared by  Mujeres Sembrando la Vida, you should contact the Company through the customer service center.

The cost of the freight will be added to the value of the merchandise purchased and will be calculated and informed to the User before confirming the purchase. The cost of the freight may depend on factors such as the total weight of the merchandise, the distance and the type of delivery, and may be modified by  Mujeres Sembrando la Vida  at any time without prior authorization from the User.

At the time of delivery, the person who receives the merchandise will be asked for an official identification (voter ID, passport, FM2 immigration form or driver's license), so it is required to have this document on hand when delivering the product

Mujeres Sembrando la Vida suggests that the User verify the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they are asked not to receive the delivery from the Transporting Company and to immediately contact the Mujeres Sembrando la Vida customer service center.



The User may cancel the purchase of Products made through the Website, as long as the Products purchased have not left the offices of Mujeres Sembrando la Vida . In case the Products have already been shipped by  Mujeres Sembrando la Vida, the User will not be able to cancel the purchase made, and will have to follow the procedure presented in  the "Returns" section.  In the event of cancellation of the purchase made by the User, the amount paid by the User will be reimbursed in accordance with the "Refunds" section of these Terms and Conditions.



Return Conditions:  

The User may return the products purchased through the Website, as long as:

  1. Request the return within 7 calendar days following the delivery date or exclusively for cases of defective products, within the warranty period specified for the products purchased.

  2. The product (s) are in the same conditions in which they were delivered to the User and are, as far as possible, with the original packaging and labeling, or alternatively in a similar format that guarantees the return in perfect condition.


Return Process:  

The process for returning the Products will be as follows:

  1. The User must contact the customer service center of Mujeres Sembrando la Vida within the established period requesting the return of the products and providing, name and surname, order number, names of products to be returned, address in which the products. In the event that the return is due to the fact that the product (s) are defective or it is a different product from the one purchased through the Website, the User must also express said circumstance, as well as mention, where appropriate, the defects of the products, (hereinafter the "Return Request").

  2. Once the Return Request is approved,  Mujeres Sembrando la Vida  You can send the User a guide for shipping through the corresponding Transport Company, as well as schedule the date on which the Transport Company will collect the products from the address provided by the User.

  3. The User must, where appropriate, pack the product in its original box or packaging, print and deliver the guide, as well as the Products in their original packaging or box, to the Transport Company on the date programmed for that purpose.



If the payment was made by debit or credit card, the refund will be made through a chargeback on the same card that was used. If the payment was made by other means, the refund will be made through a bank transfer to the User's account.

The User will be reimbursed for the cost of the returned products plus the cost of the freight paid by the User for the same.

Mujeres Sembrando la Vida  It is not made and will not be responsible for the expenses caused by those returns that are  produced without respecting the steps established in the procedure presented in the "Returns" section.

Deadline for refunds in case of cancellation

In the event of cancellation of the purchase made by the User in accordance with the section "Cancellation of the purchase of the products" of these Terms and Conditions, Mujeres Sembrando la Vida must request a refund from the User for the entire amount paid by the User within the following 7 calendar days counted from the date of the cancellation of the User's purchase.

Deadline for refunds in case of return  

Once the products returned by the User have been received, Mujeres Sembrando la Vida will review the returned products.

In case the products received by  Mujeres Sembrando la Vida meet the characteristics established in point 2 of the "Return Conditions" section, the Company will have the obligation to return the money paid by the User within 7 calendar days from the day the Mujeres Sembrando la Vidareceived the returned products.

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